FAQs


Do you ship internationally?

Yes! I ship all my international parcels using Royal Mail tracked services. Shipping times will vary for each country. Please allow enough time for your parcel to arrive from the UK. If shipping isn’t available for your country, please use the contact form to request it to be added. If you place orders separately to the same name and address, your orders will be shipped together unless otherwise stated by you.

Do you take commissions or offer pre-orders?

No. I’m not currently taking on any commissions nor do I take pre orders. Each item is made by hand hence the limited stock. No exceptions, sorry!


Metals & Allergies

For all of my jewellery, which includes earring hooks and necklace chains, I use silver or gold plated metal and surgical/stainless steel. All product descriptions will have the correct information about what materials and metals were used. Plated metals can discolour and tarnish over time, this is normal. If you have any metal allergies, please contact me before purchasing so we can find you an appropriate alternative. I am not responsible for any reactions you may have. 

Care instructions

My clay sculptures are EXTREMELY fragile! Please unravel the bubble wrap when you receive your product, do not pull your piece out of the bubble wrap as it’s tightly wrapped for protection. If you do pull on the chain to remove the pendant from the bubble wrap you risk breaking your pendant. Please be careful when handling them as to not drop or break them. It’s recommended to keep all my clay wall hangings inside out of direct sunlight. Clay jewellery is very fragile, it should be kept safe and is NOT to be worn whilst swimming, bathing, showering, or sleeping. It is best to store your jewellery pieces safely in a pouch or box out of sunlight and away from any moisture when not wearing. Even though all my art prints are archival and fade resistant, It’s also recommended for them to be displayed out of direct sunlight.

When will I get my order?

Please allow 3-7 business days for me to package your order and get it to the post office. You will receive an email notifying you when your order has shipped. I use Royal Mail 2nd Class which takes 2-3 business days to arrive for UK orders. For all international orders I use Royal Mail tracked, which transfers to your countries postal system once it’s left the UK. This can take 1-2 weeks to get your order, however please allow up to 6 weeks for your order to arrive.

Eco Friendly Packaging

I use a lot of materials when packing up your orders to protect my products, so I’m very proud to say that all my parcels sent out are as eco friendly as they can be! I use acid free tissue paper, biodegradable and fully recyclable bubble wrap, card board boxes which can be recycled once the tape is peeled off, and my bubble mailers are made from 60% recycled material and are designed for recycling also! There are even instructions on the back of how to do so. My art prints come protected in a biodegradable, compostable, cellulose bag. Yay! 


Damaged or Broken Goods

Although this Is extremely rare, some pieces may arrive broken or damaged. My work can be extremely fragile and I do the best I can to secure it in the packaging so it arrives to you safely, however if an order does arrive damaged please contact me immediately so we can work out a solution. Please see my returns policy for more information. I am not responsible for goods that were damaged on your behalf but if it is easily repairable, I can instruct you on how to fix it. 

Original Paintings

When you purchase an original piece, you do not automatically acquire the right to reproduce the artwork in anyway. This includes prints, cards, posters, as a tattoo etc. When you purchase one of my original paintings, you only acquire the right to own and enjoy the work, but not the right to use it in your own work, or reproduce it. 

Disclaimer

Crystal healing and using crystals for their energy should not be considered a replacement for conventional medicine and visiting a medical professional if you have a health issue or concern. If a crystal is said to have multiple healing properties, either mentally or spiritually, it is not guaranteed that you personally will experience or benefit from it. Any information you receive about the crystals from my website is from my own beliefs and research. 

 

If you can't find the answer to your question, please contact me using the contact form, or through my social media links, and I'll answer you as soon as I can.